Published June 17th 2021

E-Referrals for Freedom Medical Alarms can now be made for patients living outside of Wellington.

Previously, e-Referrals could only be made for patients living in the capital, but they can now be made nationwide.

Freedom Medical Alarms national manager Debbie Booth says it’s exciting for the service to be expanding.

“It means we can provide support and reassurance to a much larger number of people,” she says.


Peace of mind for everybody

Freedom Medical Alarms is a joint venture with HealthCare NZ and Wellington Free Ambulance. It’s the only medical alarm directly connected to the Central Emergency Ambulance Communication Centre.

“That means patients are directly connected to trained emergency call-takers at the push of a button.”

Debbie says it’s reassuring for patients and their family members to know that medical help is readily available.

“It provides peace of mind for everybody and freedom from worry.”


Funding available

Freedom Medical Alarms is a Work and Income accredited supplier.

“If a patient qualifies, an alarm can be funded through the Disability Allowance.”

The cost of an ambulance call out is covered for all patients, Debbie says.

Freedom Medical Alarms also has a GO pendant that can be worn out in the community but isn’t currently funded.


Landline or cellular network

Patients can choose either a neck or wrist pendant, which they press in an emergency. The alarms work via a landline or the cellular network.

A key safe can be installed as part of the set up so paramedics can easily access a patient’s home in the case of an emergency.

“The patient’s next of kin is also contacted if an ambulance is called.”

Debbie says the demand for Freedom Medical Alarms is increasing.

“We’ve seen a surge in demand since the COVID-19 pandemic because people are living alone and isolated. We also have an ageing population and people want to be able to live in their own home for longer.”


How to refer to Freedom Medical Alarms:

  • open the patient record
  • select the HealthLink icon
  • scroll to the “Referred Services” heading
  • select Freedom Medical Alarms.