Published August 10th 2022

ADT Security’s NevaAlone Medical Alarm helps users lead a safer and more independent lifestyle.

Produced by ADT Security, the medical alarm features a HELP button that is connected to ADT’s highly trained NevaAlone support team who are available 24/7, 365 days a year should the user need emergency assistance or require an ADT Security Guard to conduct a security check around their property.

eReferrals can be made to NevaAlone Medical Alarms using CareSelect.

ADT Security third party relationship manager Darlene Sanderson says NevaAlone Medical Alarms, which are available nationwide, give peace of mind to users and family members, who can rest assured that help is immediately accessible.

“People who are elderly, live alone, have a medical condition or disability, or are prone to falls will feel so much safer knowing that help is available by simply pressing a button,” Darlene says.

“The alarm can be used 24/7, creating a safety net for users looking to maintain their independence. It also gives family members confidence that their loved ones have help readily available in case of an emergency.”


Help dispatched quickly

The alarm can be worn as a pendant or wristwatch or can be activated by pressing a button on the alarm unit. The alarm signal works via a landline or cellular network and operates within range from anywhere in or around the house.

Once the button is pressed, the person is immediately connected to the ADT call centre, where a trained professional will assess the situation, dispatching help if required. Family members are also notified.

A GPS alarm is a private offering that works when the user leaves the house. If they have a fall while wearing the alarm, the device’s fall detection feature will automatically notify the call centre who can arrange for medical assistance.

“The GPS alarm can not only be used at home, but also when the user is away. For example, if they take the dog for a walk, ADT can locate them if they need assistance.”

Alarms to suit different needs

ADT Security is a Ministry of Social Development (MSD) accredited medical alarm provider. If a person qualifies, the NevaAlone Medical Alarm can be partly or fully funded through the Work and Income (WINZ) Disability Allowance.

A free lock box is installed outside the user’s home so paramedics can enter the house in an emergency; the cost of an ambulance callout is also covered for all users.

Darlene says different alarm products are recommended depending on each person’s personal situation and circumstances.

“ADT undertakes an in-home demonstration and a thorough needs analysis to determine which product is best for each individual.”

Darlene notes that ADT’s trained professionals can even identify if a person is feeling lonely or isolated if they are activating the alarm to simply have a chat with call centre staff.

“Sometimes a user just needs assurance or is looking to talk to someone because they are feeling lonely. If it’s a regular occurrence, we will reach out to local community organisations to see if they can help.”


How to refer to NevaAlone Medical Alarms:

  • Open the patient record
  • Select the HealthLink icon
  • Use the CareSelect search bar, type “NevaAlone Medical Alarms”
  • Click “Compose Referral”.